Shipping & Returns
Shipping Policy
At Speak in Plants, we are committed to providing our customers with the best experience when it comes to shipping your orders. We understand that receiving your plants promptly is essential, and we strive to make the process as efficient as possible.
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Processing Time:
We make every effort to ensure that your order is processed and shipped promptly. In most cases, we aim to have your order on its way to you within 8 business days from the date of your purchase. All our europeans orders will be shipped on Mondays only, due to be less risky to the plant. And Spain orders between Mondays to Wednesday, depends on the day it was ordered and how many days it needs to be processed. Please note that if you choose express shipping and place your order on a Thursday (for example), your order will only be shipped the following Monday with the express option.
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Exceptions:
Due to the nature of our business, which involves shipping delicate and living plants, there may be instances where we require additional time to prepare your order properly. Our small team is dedicated to ensuring the health and quality of your plants, which may sometimes necessitate extra care and attention. Therefore, please be aware that in certain circumstances, it may take up to 20 business days for your order to be shipped. If you are in a hurry you can contact us and we will do our best to make the process faster.
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Weather-Related Exception:
Please note that if extreme weather conditions are anticipated in your region that may adversely affect the health of your plants during transit, we reserve the right to delay the shipment until conditions are more favorable. We prioritize the well-being of your plants and want to ensure they arrive to you in the best possible condition.
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Shipping Methods:
We utilize trusted shipping partners to ensure the safe and timely delivery of your plants. Depending on your location and the items in your order, we may employ various shipping methods to guarantee the best possible condition upon arrival.
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Tracking Information:
Once your order is shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your package. We can not provide assistance in tracking once your package is with our delivery partners. It is the customer's responsibility to track their shipment using the provided tracking code, we are not responsible for monitoring the tracking status of your package. If there are any issues or incidents with the shipping, it is the customer's duty to contact the carrier directly.
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Order Changes and Updates:
If you need to make changes to your order or have any special requests, please contact our customer service team as soon as possible. We will do our best to accommodate your needs and preferences.
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Shipping Charges:
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the shipping charges at checkout before finalizing your purchase.
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Delivery Times:
Delivery times may vary depending on your location. Please note that once your order is in the hands of our shipping partners, we are not responsible for any unforeseen delays caused. In the event that the package is not collected/received within the carrier's specified timeframe and is returned to us, we can take care of the plant until it got recovered and arrange for it to be shipped again, provided the customer covers the additional shipping costs. If there is a delay in collecting or receiving the package that could have been avoided by the customer tracking the shipment, we are not responsible for the condition of the plants upon arrival. Under such circumstances, the customer forfeits the right to request a replacement or refund.
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Lost Packages:
In the unfortunate event that the carrier loses your package and you selected standard shipping without requesting insurance, our first option is to replace the plants if the customer pays for the shipping again. Alternatively, we can offer a 50% refund of the order value.​
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Questions and Assistance:
If you have any questions or require assistance regarding your order or shipping, please do not hesitate to contact our customer service team at speakinplants@gmail.com. We are here to help and ensure that you have a positive experience.
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We appreciate your understanding of our shipping policy, and we remain committed to delivering healthy and beautiful plants to your doorstep.
Return & Exchange Policy
If you are not sastified with your order we kindly ask that you contact us at speakinplants@gmail.com and provide images of the plant within 24HRS of delivery.
If a return is approved, you will be required to ship the plant in the original substrate pot (if applicable) and packaging back to us for a full refund of the plant cost. Please be aware that return fees are in charge of the buyer and we dont refund shipping costs.
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There should be no root disturbance or any cutting of the plant for a minimum of 10 days after receipt. Failure to adhere to this process will render our guarantee null and void.
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We do not compensate damage that is considered to be reasonable transit stress, for example:
- Minor folds or tears in leaves;
- A proportionally small loss in foliage compared to the size of plant;
- Browning of white areas on variegated plants;
- Normal shipping stressed marks or small dehydration.
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Also, in cases that the package clearly arrived in very bad conditions due to transportist's fault, we recommend you to take a picture of the box first to help us claim for a compensation. In those cases, we dont take responsability if there's a damage on the plant, but we'll be glad to help you get reparation from the company.
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We do not accept returns of plants in inadequate packaging such as envelopes or boxes that are too small for the plant.
We kindly ask that you to carefully package the plants for the return shipment.
We reserve the right to determine the appropriateness of care before authorising a return and/or refund.
Refunds and/or replacements will be given at our discretion. Also, a replacement will always be our option A in case of a customer is unhappy with the order.
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